Shipping policy
Shipping Fees - Canada
- Free shipping in Canada for orders over 100 CAD (before taxes).
- For orders under 100 CAD, shipping fees are automatically calculated at checkout.
Carriers used: Canada Post, FedEx, Livrapide & Obibox. For P.O. Boxes and remote areas, deliveries are handled by Canada Post.
We are committed to providing reliable, fast, and secure delivery services. For any questions: orders@garde-malade.ca.
International Shipping Fees - France and Ireland
- France: Flat fee of 20€ per order
- Ireland: Flat fee of 20€ per order
International shipping fees are fixed regardless of the weight or size of the order.
Delivery Times
- Quebec: 1 to 5 business days
- Rest of Canada: 1 to 8 business days
Delivery times may vary depending on the season and destination.
Shipping Details
- Orders are shipped from our logistics center in Canada.
- A tracking number will be sent to you by email once the shipment is made.
- Tracking your shipment is the customer's responsibility.
Issues with Your Order
If you encounter any problem (package not received, damaged, error), please contact us within 10 days of the expected delivery date at orders@garde-malade.ca.
After this period, it may no longer be possible to open a case with the carrier.
Applicable Taxes
Taxes are applied according to the province or territory of destination:
| Province / Territory | Applicable Tax Rate |
|---|---|
| British Columbia (BC) | 12% HST |
| Alberta (AB) | 5% GST |
| Saskatchewan (SK) | 5% GST |
| Manitoba (MB) | 7% PST + 5% GST |
| Ontario (ON) | 13% HST |
| Quebec (QC) | 9.975% QST + 5% GST |
| New Brunswick (NB) | 13% HST |
| Nova Scotia (NS) | 15% HST |
| Prince Edward Island (PE) | 15% HST |
| Newfoundland and Labrador (NL) | 13% HST |
| Northwest Territories (NT) | 5% GST |
| Yukon (YT) | 5% GST |
| Nunavut (NU) | 5% GST |
| France | 20% TVA |
| Ireland | 23% VAT |
Need Assistance?
Contact our customer service at orders@garde-malade.ca. We are happy to help!