Shipping policy

Shipping cost

Free shipping starting at $100 in Canada.

Delivery time

Delivery time may vary depending on your location and carrier.  

To know: Orders shipped in Canada are sent via Canada Post, Livrapide or Nationex. Orders shipped in the United States and internationally are sent via USPS.

Issue with Receiving Your Order:

If you encounter a problem related to receiving your order (package not received, damaged, or any other issue), we ask that you contact us within a reasonable timeframe—within 10 days of the expected delivery date of your order. This allows us to efficiently process your request and take the necessary steps with the carrier. After this period, resolving the issue may become more complicated, and we may no longer be able to intervene with the carrier.

Customer service is our priority, whether it is for questions about a garment, delivery or any other questions, do not hesitate to contact our team. You can email us at orders@garde-malade.ca

Taxes

If an order is shipped to the following provinces or territories, 4 elements must collect the applicable taxes as described:

British Columbia (BC) – 12% HST on merchandise and freight

Alberta (AB) – 5% GST on merchandise and freight

Saskatchewan (SK) – 5% GST on merchandise and freight

Manitoba (MB) – 7% PST on merchandise plus 5% GST on merchandise and freight

Ontario (ON) – 13% HST on merchandise and freight

Quebec (QC) – 9.975% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight

New Brunswick (NB) – 13% HST on merchandise and freight

Nova Scotia (NS) – 15% HST on merchandise and freight

Prince Edward Island (PE) – 5% GST on merchandise and freight

Newfoundland (NL) – 13% HST on merchandise and freight

Northwest Territories (NT) – 5% GST on merchandise and freight

Yukon (YT) – 5% GST on merchandise and freight

Nunavut (NU) – 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada.