Return Policy
At Garde-Malade, we strive to make your experience as smooth as possible. Below, you’ll find all the important information about our return policy, including eligibility, timelines, and applicable fees. Please review the details carefully before submitting a return or exchange request.
Frequently Asked Questions
Find answers to common questions about our return policy.
No, final sale items are not eligible for returns or exchanges. This includes embroidered or personalized clothing, sale items, and any item marked as final sale.
We offer a 30-day return policy for orders in Canada (excluding final sale items). You have 30 days from the date you receive your order to request a return or exchange.
Your item must be in new condition—unworn, unwashed, with tags attached and in its original packaging. It should be free of animal hair, odors, or wear, and you’ll need your order number to proceed.
A fixed fee of $8.99 will be deducted from your refund for returns. Exchanges are free of charge. Please note that original shipping fees ($6.99) are non-refundable, and unauthorized returns may be refused.
You simply have to visit this page to start a return or exchange. We’re also here at orders@garde-malade.ca if you have any questions.
Returns are inspected within 1 to 2 weeks. Once completed, refunds are processed within 2 to 5 business days. During peak periods, processing times may take up to 7 business days.
Questions?
Contact us at orders@garde-malade.ca. We handle requests in the order received. Please avoid sending multiple emails to prevent delays.
